Customer service

Calls from Switzerland and Liechtenstein:

For all cards: Monday to Friday, 08.00 a.m.–06.00 p.m.

• Tel. +41 31 710 12 15

Calls from Germany: Monday to Friday, 08.00 a.m.–06.00 p.m.

• Tel. +41 31 710 11 77

Step 1

Select the language of your choice:

• Press 1: German
• Press 2: French
• Press 3: English
• Press 4: Italian

Step 2

Select the desired service: 

Automatic hotline, 24/7

• Press 1: Check your card balance.
• Press 2: Check your last five transactions.
• Press 3: Change PIN (you can determine a new code on the Swiss Bankers app)
• Press 4: Internet Code

Monday to Sunday, 08.00 a.m.–10.00 p.m.

• Press 5: Replace lost/stolen cards, forgotten PIN number

Monday to Friday, 08.00 a.m.–06.00 p.m.

• Press 6: Speak to customer service.

Please have your card number and PIN code ready.